CASE ANALYSISLeticia, the Manor Hotel’s guest room attendant, had been in service for ten years, Mr. Carlo Santos, a frequent traveler and a loyal guest to the hotel, where he occasionally brought his wife, Mrs. Ellen Santos, on many of his travels. Because Leticiawas frequently assigned to Mr. Santos’ preferred room, they developed a professional friendship in which they felt at ease exchanging pleasant conversations. Mr. Samos once checked in with a lovely woman and introduced her to Leticia as his girlfriend. And secretly instructed Leticia to keep it between the two of them a secret. Consider how each of the following individuals would perceive and respond to this situation. What would you do in this situation if you were Leticia? Include in your responses the critical thinking and decision-making skills discussed.Read the case and associated questions carefully. Highlight the main points of the case and any issues that you can identify.Identify the issue. (Specific Decision Making Tools: Pro’s and Con’s,? SWOT Analysis (Strength, Weaknesses, Opportunities and Threat), 2×2 MATRIX)What would you do in this situation if you were Leticia? Include in your responses the critical thinking and decision-making skills.What’s your overall analysis?Read this:CRITICAL THINKING AND DECISION MAKINGCRITICAL THINKINGIt is a reflection and reasonable way of thinking.It is a disciplined, self-directed thinking process.Critical thinking does entail an orderly investigation of ideas, assumptions, principles, and conclusions.CRITICAL THINKING PROCESS 1. Identifying AssumptionsMay be beliefs that influence how an individual will reason or understand a situation. May reflect a person’s point of view or perspectives. 2. Considering the ConAnalysis and interpretation of the meanings of present issue or situation are essential to developing a conclusion. 3. Data CollectionGather enough data to allow for consideration of alternatives and prediction of multiple possible outcomes.Arts & HumanitiesWriting
